The not so friendly skies…

30 Jul

“Just when you think they can’t give the customers any less in the airlines business…”  Brian Williams, NBC News, July 27, 2010.  He was referring to a “self-boarding” process being tested by Continental Airlines in Houston, but hasn’t it just been the year for airline revenue “segmentation.”  According to Consumer Reports: “domestic airlines raked in $7.8 billion in “ancillary” revenue last year, with baggage fees alone accounting for $2.7 billion of that total.  Although American is selling the bundle as a comprehensive collection of services, this is not completely uncharted territory. United Airlines offers Premier Line, a $19 option that provides travelers with “fast track” access through check-in and security, as well as priority boarding. And for $10 one-way, Southwest Airlines offers EarlyBird Check-in; however, Southwest does not offer assigned seating, so this option allows passengers priority boarding to select preferred seats ahead of the pack.”


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