Tropical Traditions: Now that’s Customer Service

23 Mar

I recently ordered some coconut oil (great for your health BTW) from a company online. They advertised free shipping, and I was looking for the usual caveats, like you have to buy $125 worth of stuff, but there were none.  The only problem I had was that I couldn’t find out where to enter the discount code to get the free shipping.  Expecting to be blown off, I contacted customer service anyway.  Boy was I (pleasantly) surprised.

This is about the quickest, best, simple response string I have ever received from a supplier.

For those of you who might not be used to reading email strings upside down, I have taken the liberty of re-ordering it so it reads like a book:


Customer             Order number: 745836


I see FREE SHIPPING all over your site, but there was no place to enter the discount code and the cheapest shipping option was $6.94.  What did I miss?

Stephen Ulrich


Hi Stephen,

Thank you for writing Tropical Traditions. The free shipping coupon can be added to the cart where it states: Enter Coupon or Gift Certificate Code here:  We will gladly assist you in placing an order over the phone by calling our toll free # 1-866-311-2626 ext. 2 and a representative will be happy to assist you.  If we are busy helping other customers, please leave a voice message with your name, phone number and a convenient time to reach you, and we will return your call.

Warm regards

Tropical Traditions Customer Service




I looked for a place to enter the code, but couldn’t find it.  Could you please enter it for me?  The order has already been placed.


To: Steve Ulrich
Subject: Re: RE: [MailID: 319170] Questions about your order

Hi Steve,

A credit request of $6.94 was submitted today.  The credit will be applied back to your PayPal account that was used to purchase order 745836.  It may take your bank 2 to 5 days to post the monies to your account. 


Customer service is very important to us. We look forward to serving you again as the need arises!

Tropical Traditions Customer Service


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4 responses to “Tropical Traditions: Now that’s Customer Service

  1. Graz

    January 28, 2013 at 7:12 pm

    I tried to order coconut oil BYGO Free plus free shipping today. But I had no luck. The process didn’t let me go as far as charging the purchase and get the confirmation on the order. Never had that problem before..

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