Consumer social networking is harnessing the variety of social media available so consumers can determine the usefulness and value of a product. Not a few have turned to this sort of information sourcing to gather the whats and hows of a product. The reason largely lies on the strength of market feedback and the personalized touch seen in exclusive pages, which give consumers details they don’t normally receive in most other product ads. All income brackets and both genders participate in social consuming with Facebook, Twitter, LinkedIn, Google, and Myspace taking their roles as leaders of this trend. With the vast market at their disposal and the efficiency with which they can reach out to this audience, businesses have much to gain from plumbing the potential of consumer social networking.
Expanded Customer Service
Customers are the fuel of any enterprise and social networks have done an extraordinary job in bringing together people from different walks of life, living locally and abroad, into one portal. Consumer social networking lets consumers address their questions and concerns about a product or service and lets the business respond timely in return. The range of feedback also gives the business a sampling of their market, providing the business leverage in knowing where to improve on and which of their marketing strategy works.
Advising Customers About New Products and Services
Reading a Twitter message doesn’t take 10 seconds but the site is popular enough to get a message across to a group who know another group and another group ad infinitum. A business web page can also be streamlined to highlight the freshest products and services it has to offer to its followers and possibly to others who are interested in its latest outing or teaser. Social networking sites gives businesses a platform to list down their advantages over competitors and highlight facets of the product that consumers are looking for.
A Way to Reward Consumers
Taking customer service a step further, businesses can use consumer social networking to reward customers who have been loyal to their products. Through specials or loyalty programs, businesses can attract more customers and keep the existing ones satisfied as they get to own not just their initial buy but more than what they expected. If they tell their friends and families about how cool a brand is for that, the better.
Introducing a Product Through Different Media
By using social networking sites, businesses can advertise products from photos to videos to write-ups. The additional feedback contributed by consumers adds to the knowledge of potential customers who might be looking for more reasons to convince them to finally purchase.
There are various ways to introduce a product and get in touch with customers but not every one of them may be effective. One way businesses can learn about this aspect is through consumer social networking which serves both a way to relate with customers and advertise a product. By taking advantage of this trend, businesses not only level with the customers but also share the good points of their product in more ways than one.
Julian Hartley is a social media consultant for one of the top talent management firm, DianliC.com.