Tag Archives: Learning

Project Management, Leadership: All Skills Which Can Be Developed Whilst You Are Studying At University

etiquette coach image option 3-resized-600

Your time at your university is spent preparing for the rest of your life once you graduate, and while most of this learning is done in the classroom, there is plenty that you can learn outside the classroom, as well. If you are going to school for business, there are a number of skills that you’re going to need in the business world which can be learned outside of class while you’re at university. Leadership skills and project management are two of the main skills which can be learned.


Learning Leadership Skills at University

Leadership is one of the easiest skills to develop. If you are ever given a group project, this is the perfect opportunity to step up and cement yourself as the leader of the group so that you can then delegate tasks to the other members of the group and learn those important leadership skills. In addition, you could host a study group for a big upcoming test and take the leadership role in that environment, as well. Both of these scenarios will allow you to hone your leadership skills; you can figure out how to motivate others and command them.

Learning Project Management Skills at University

University in itself is a giant project that needs to be managed. You have to balance studying, homework, class time, work, your social life and more all at once, and learning how to organize yourself to get through this alive will help you immensely once you get started in your career. In addition, you can use those project management skills in your group projects and study groups as well- any situation where you are working with multiple people, you can flex your brain and put these skills to use, so it’s good to always keep that in mind.

Other Opportunities to Hone your Skills

In addition to study groups and group projects, there are plenty of other opportunities for you to use your project management and leadership skills. Look for volunteer opportunities and ask your boss at your current job if there is any additional responsibility that you can take on for an opportunity to work on your skills. There are opportunities almost everywhere you look, the key is to know how to make them work and how to apply your leadership and project management skills so that they are developed in the best way possible.

Start Developing your Skills Today

As you’ve seen, there is definitely plenty of opportunity to build your leadership and project management skills while you’re at university. You can rest assured that this will help make you a better candidate once you start applying for jobs, and it also gives you some great answers to interview questions when you’re asked how you have shown competency in these areas in the past. Overall, just remember to look at everything as an opportunity to better yourself in some way, and you should have no problem coming out of college with a lot more than just a degree.

Richmond University are the American University in London offering Batchelor degrees in history and psychology as well as good number of postgraduate subjects.


Tags: , , , , , , ,

Thank You LinkedIn – NOT Part 2

PUBLISHERS NOTE:  I was able to find this, that explains how to simply post videos and images.  It seems to work pretty well and is self-prompting. It still does’t have the flexibility, of the old SlideShare application, like autostart.  I can’t figure out why they are taking this approach after spending $116M on SlideShare, but it’s not my dime….

PUBLISHERS UPDATE – 5.31.13 – Ive just been informed, and sadly confirmed, that the features below are indeed NOT available to all accounts.  Although it seemed to be no problem to drop the applications across the whole platform, for some reason LinkedIn is only allowing some accounts to upload files.  It has nothing to do with premium status, but I can upload and some of my clients cannot – yet?

LinkedIn added the ability to showcase users’ talents in a whole new way Wednesday: pictures and video. Now LinkedIn users can add visual content to their profile pages, giving more depth to the written content already displayed on the site.For instance, a photographer might choose to include several of her best photos, or a copywriter might upload a video of that ad he wrote for last year’s Super Bowl. Architects can upload the blueprints for a building they designed, and musicians can upload videos of past performances.

Visual content can be added to your summary, work experience and education sections on the site, and can come from your computer’s hard drive or from the web.

On the flip side of the equation, people who are browsing profiles on the site can now like or comment on media uploaded to others’ profiles. A sharing option — for sharing content you find interesting with others — is also in the works.

New media-rich profiles are available now for LinkedIn members in English-speaking countries.

To add media to your own profile on LinkedIn click the “Edit” button on your profile page and follow the prompts in the summary, education and experience sections.

What sorts of content will you be adding to your LinkedIn Profile?

Images courtesy of Flickr, Alex Murphy


Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Thank You LinkedIn –NOT!


Well they have finally outdone themselves.

I thought all the crashes and “try later” warnings were bad.   Just like the “your contact list is currently not available.”

Then we had to deal with the totally random attacks on keyword stuffing by the LinkedIn Trust & Safety team.  If you look up any keyword on LinkedIn, I guarantee you that the first 4 or 5 pages of results will be keyword stuffed in the projects section. So you do the same thing, or you can’t compete.  I explained this and the fact that they could write a pretty simple algorithm to detect this, not anything like Google, but they never made an effort.

Now, just as I am getting used to my profile supposedly among the top 1% viewed in 2012, we get a total new look:  They have changed all the tabs, removed all the applications, stopped supporting blogs altogether, and cannot tell anyone when they will have the “new application” that will allow you to put up your experiences now supposedly in your summary section -all without any kind of announcement or warning.

WTF?   I make my living (in part) as a LinkedIn coach.  I have spent the better part of a complete day scrambling to read what little documentation they have, and emailing back and forth to other supposed LinkedIn Guru’s (like anyone can figure out what they are likely to do next) to figure out how to work around this latest “improvement.”

Could this have anything to do with their attempts to monetize LinkedIn?  To this point it hasn’t really made any sense to upgrade.  Keep your eyes and ears open for some sort of suggestion that there are plug-ins and gizmos available to Premium users, like video upload etc.

I’ll keep you posted as I sort this out (another day or two I didn’t have to re-invent the wheel) as it is excruciatingly apparent that they won’t.


Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

The New Rules Of Customer Complaints Management

complaints managementCompanies in the business of dealing with people know how important customer complaints management is – after all, there are very few companies that do not interact with customers on some level; even if there is no direct interaction.

The rules have changed a lot over the past few years, and they are changing even more just about each and every month. What worked in the early part of the 2000s will not work in 2013 – consumers have a far greater soapbox now for one thing, and the way that we communicate in general has also changed greatly.

Customer Complaints in the Era of Technology

What exactly are the ‘new rules’ that need to be considered for our current era, and what should companies be doing to adhere to best practices on complaints management? Here are some important things to keep in mind…

  • Customers are no longer limited to posted letters, limited email and telephone calls. Now, they have all of those channels, as well as personal blogs, Twitter, Facebook, Youtube, consumer feedback websites, forums AND word of mouth. Worse still, feedback posted online that mentions your company will show up in internet search results when people are searching for your business online.
  • Customers are more likely to report on a bad experience than a good one. What this means is that even though the past 150 customers who have purchased your wildly popular gizmo via your snazzy online store are thrilled, not all of them will be shouting your praise to the world. The one or two customers who were not too happy about that gizmo (or your store, or even your delivery process) are another story. Those are the ones who will tell everyone they can just how terrible your company, products and store are – often, on multiple channels for good measure.
  • Customers can not only become happy again, they can even become your number one fans. This is however, provided that you deal with their complaints properly. Complaints should not be seen as a bad thing for starters – this is a chance to improve your services and goods for the better. For another thing, the way that problems are addressed makes a lot more difference than the actual issue in many cases. In order to effectively address the complaint, you first need to catch it early, escalate it properly and route it to the right person though.

As you can see, the rules continue to change pretty much all the time. What doesn’t change however is the fact that response time and reaction are both vital when it comes to making a bad situation into a good one.

Automating the complaints process with a good software tool is one way to improve your overall systems. You may also want to think about other tools such as competency testing for employees who deal directly with customers. Product reviews and preventative measures such as customer surveys, and also making sure that customers can easily air their views should be top of mind too.

At the end of the day you see, it is far easier to handle a small upset soon after it happens, than risk dealing with the public relations disasters that can (and do) happen overnight when customer complaints are left unchecked. Quite an easy choice really when you think about it that way.

Featured images:

Christopher Stainow is actively involved in the streamlining of business quality processes and procedures through the use of quality management tools & document control software. Learn more at



Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

4 Things Parents Should Know Before Paying for College


Financial Specialist Shares Ways to Help Your Child
 While Protecting Your Retirement

From $20,000 to $65,000 a year – that’s the tuition cost for one year of college, says John McDonough, a money expert who helps retirees and parents plan for their families’ futures.

“For the 2012–2013 academic year, the average cost for an in-state public college is $22,261. A moderate budget for a private college averaged $43,289,” says McDonough, CEO of Studemont Group College Funding Solutions, “But for elite schools, we’re talking about three times the cost of your local state school. Either way, your kid’s higher education can easily shoot into six figures after four years.”

Along with worrying about rising tuition prices, parents also fear for their own futures if their retirement savings are drained by children’s college costs, McDonough says. Only 14 percent, for example, are very confident they’ll have the money to live comfortably in retirement, he says, citing a 2012 survey by the Employee Benefit Research Institute.

“Families feel they’re faced with conflicting goals, but there are numerous ways to pay for college while investing in your future retirement,” says McDonough, who offers insights for parents to keep in mind while planning for their child’s education:

• The ROI of a college education: At a time when so many American families are financially strapped, college is an especially stressful topic because parents know higher learning will help their kids succeed. College graduates earn 84 percent than those with only a high school diploma, according to Georgetown’s Center on Education and the Workforce. Here is how earning breaks down over one’s life time, based on education: a doctoral degree-holder will earn $3.3 million over a lifetime; $2.3 million is estimated for a college graduate; those with only a high school diploma can expect $1.3 million.

• Move retirement assets to qualify for grants: Most parents know about the 529 savings account, but that’s not necessarily the best or only option. Reallocating your retirement assets, such as 401(k)s, can better position a child to qualify for grants and scholarships. This legal and ethical maneuvering may be the single most important factor when considering how to pay for college.

• Know your student’s strengths and weaknesses: Consider independent and objective analysis of your future college student. Assessment might include a personality profile and a detailed search for a future career. Also think about a more nuts-and-bolts approach, including scholarship eligibility, SAT and ACT prep courses, review of admissions essays and an in-depth analysis of chances for enrollment in a student’s top four choices of colleges.

• Make a checklist of financial aid forms: In order to maximize a fair price of higher education, remember there is plenty of data to review. McDonough recommends a checklist with a timeline and notable deadlines. Be ready to troubleshoot the “alphabet soup” of data forms: FAFSA – Free Application For Federal Student Aid; CSS profileCollege Scholarship Service; SAR – Student Aid Report; and more. Think about this process as a second job, or find professional help you can trust.

About John McDonough

John McDonough is the managing member at Studemont Group, which is primarily focused on helping retirees gain peace of mind with unique market rescue and recovery programs. He is also founder, president and CEO of Studemont Group College Funding Solutions. His experience in the financial services industry includes managing partner at Granite Harbor Advisors in Houston and divisional vice president of AXA Equitable/AXA Advisors, the third largest insurance company in the world. McDonough is a member of the prestigious Forum 400, a qualifier at the Court of the Table qualifier for Million Dollar Round Table, an active member in National Association of Insurance and Financial Advisors and Society of Financial Service Professionals, as well as American Association of Life Underwriters. He has completed the course work to sit for the Certified Financial Planner® professional designation exam from Rice University.



Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Why The Cost Of New Cars Has Not Decreased Over The Year


In the business world, the rearview mirror is always clearer than the windshield. –Warren Buffett

If anyone can be said to understand business, it would be billionaire Warren Buffett. His statement is apt, especially when discussing the reasons for car prices over the years not really falling as would be assumed in an industry with economies of scale, an ever growing demand, and decades of experience. Those three reasons alone should tell the average businessman that over time, the cost to produce a product should decrease, and the cost for the consumer should fall as well. However, in the automotive industry, that is not really the case.

When you look back to the Model-T being sold in 1908, the cost was $850, and when that is adjusted for inflation, the cost today would come to about $22,000. Over the course of 12 years, the Model-T fell to an overall price of $260 by 1920, which when adjusted for inflation would cost around $3,500 in today’s dollars. Now an average low-cost vehicle nowadays will generally run anywhere from $16,000 – $22,000, however, that asking price has been at that level for many years, with no real sign of change. Conversely, there are vehicles for sale under $3,500, the Tata Nano sells for $1,800 new in India. But these cars are very few and far in between, and are certainly not common in America. So why then, over the course of a century, are we paying nearly the same price for new vehicles?

Associated Costs for Production

Back in 1908, Ford only had a handful of things to worry about, mainly that being to make an automobile. Sure you could have it in any color you want, so long as it’s black. But what would the color matter if you were one of only a handful of people that owned one. Ford originally didn’t have to worry about much about their automobiles being unique, innovative, or stylish because they were really the only manufacturers in America. Their costs, due to this, were drastically less. However, they were trailblazers, and it always takes more effort, energy, and time when you’re the one creating the trail rather than following it. As such, their costs reduced drastically over the course of 12 years because they no longer had to forge ahead, but merely follow the path they created.

But since then, the numbers of costs have grown as well as the associated costs. Nowadys you have to consider labor unions, the multitude of materials required, the design phase, the countless funds that go into research and development, additional features to be offered, marketing, manufacturing plants, transportation, and the list goes on. All of this costs money, and those costs have to transfer into a vehicles asking price otherwise no money could be made. Imagine if the original Ford Model-T had color options, interior material choices, different engines, sun roofs, fancy rims, and anything else your mind could imagine. The cost would be drastically higher than it originally was, and that is because what was being offered was, with no insults intended, basic.

In order for all the add-ons and bonus features we have optional for new vehicles we purchase nowadays, there are a lot of costs associated with that. And the costs are not simply for the material, time to install, etc. Many of the vehicles produced never get sold, or in the least, take a long time to finally sell. Once a vehicle has a sun roof and leather interior installed, that car has a sunroof and leather interior. This means that in order for it to sell, there needs to be a person who wants exactly that, and is willing to pay a little bit more to get it. When you produce a lot of one thing, you have to hope that people are going to want that one thing; otherwise you have just wasted a whole lot of money. As insurance against this, as car manufacturers know not every car will be sold for their asking price, they need to bump the price a bit on all of them up to cover the gamble they are taking. Sometimes they win big, and other times, they lose the house.


Finally, we have to consider the number of competitors in the market. In the time when the first Model-T rolled off the line, there were very few other automobiles in the world. They quite literally had a very tight grasp on their market. Now generally, competition drives prices down because a lower cost usually drives more sales so long as everything else is equal for a product. However, competition in the automotive industry does nothing more than increase the total number of costs, as this is based on those few listed above, as well as many others.

With competition, options are now required to drive attention toward your product to differentiate it from everyone else. There are certainly manufacturers whose business model is to keep their automobiles cheaper, but even those have competitors and generally, car sales in this area don’t do so great. Though the number of them have been increasing over the year. Hyundai, Scion, and many others now compete in the affordable automobile market, and are making traction. But how long until the price of those go up as well?

These questions won’t be known until the future has occurred. But one thing is for certain, the overall cost of an automobile may not have decreased, comparatively, over the last 100 years. But the value of what is offered has increased more than any measurable amount. Before you got a steel carriage, 4 wheels, a seat and an engine. Nowadays… well, let’s just say we have cars that can drive themselves. So the cost may have indeed not gone down, but we’re sure getting a lot more bang for our buck.

Featured images:

The author of this article is Damien S. Wilhelmi. If you enjoyed this piece you can follow me on Twitter @CustParadigm. If you are in need of a Transmission Repair and live in Colorado, please be sure to check out for available locations.


Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

The Office Of The Future

FE_DA_100318_FutureOffice_OpenAs technology advances, attitudes and ways of working shift over time, our perception of the modern office changes accordingly, too.  But what does the future hold for the typical office environment and what can we expect to find?  Read on for an insight.

Open spaces

In the future, office environments will be more focused on creating open spaces for their workers.  An open environment is thought to be better for allowing people to commune, share ideas, let communication flow easier and foster feedback.

There will be less emphasis on people having their own desk areas that they sit at solidly for eight hours.  Instead, workers will move to different hubs or zones within the office to complete specific tasks.

Managers will also need to show a more visible presence on the work floor, with the days of bosses being segregated into their own office areas diminishing over time.

Technology and equipment

With strides in technology, the office of the future will be less reliant on some of the bulky, cumbersome pieces of machinery that has served them in the past.  Equipment to help workers do their jobs will become smaller and more efficient.

Modular Smartphones could replace computers and tablets, and there will be greater emphasis on using mobile equipment on the go.  Virtual keyboards that fit onto any surface will make working anywhere much easier.  Cloud services will mean more workers can edit or comment on information at the same time.

Workers will be able to keep their technology skills updated with the increase in e-learning services.

Pressure to reduce our carbon footprint and conserve energy will see offices striving to achieve a paperless environment, as well as using apps and devices to monitor or control energy usage.


Flexibility in the workplace will become the norm and accepted way of working for the office of the future.  On the one hand, this means workers will increasingly be able to dictate the hours and environment where they work to fit in with their lifestyle.  Changes in technology will make this much easier to happen.  Workers will also have much more say in what they get involved with and how they manage projects, rather than being reliant on guidance from hierarchical superiors.

On the other hand, flexibility in the workplace will mean a less rigid and structured environment.  Workplaces will become more fluid, to meet the ever changing demands of the business.  Pop up work environments will become more commonplace, with workspace design focusing more on adaptability.

Health and safety

The office of the future will be more health and safety focused, with specific emphasis on the individual.  As more and more employers recognise the necessity for good ergonomic office furniture to boost productivity, there will be a shift towards providing an environment that nourishes the worker.  Health-conscious designs of office furniture will promote physical activity in the workplace, reducing the reliance on a sedentary environment.  Treadmill workstations and using exercise balls to sit on instead of the office chair will become the norm.

Written by Crispin who enjoys keeping up with the latest technology and this post is a prediction. Written for Automatic Access.


Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,


Get every new post delivered to your Inbox.

Join 5,074 other followers

%d bloggers like this: