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Tag Archives: Security

Workplace Monitoring With The Use Of Technology

r-NYPD-COMPUTER-GLITCH-large570Employers can monitor your activities at work and in many situations they have the right to do it

Monitoring In The Workplace

There are many ways in which you can be monitored at work and the following are all covered by the Data Protection Law:

  • checking phone logs or recording of phone calls. This is for business calls on a business phone that is connected to a particular computer which runs checks on calls and records them. This is a great tool to help with productivity and customer service
  • computer monitoring software which will record all actives on the computer including incoming and outgoing email content, websites visited and any social network sites visited
  • videoing outside the workplace to check if anyone is taking too many smoking breaks or they are meeting with anyone suspicious. This is also a good tool in case of any accidents on company land
  • recording on CCTV cameras to check if anyone is stealing from the company or if they are doing anything untoward in the office and again this is good for recording any accidents that might become an issue

What Are The Rules?

The Data Protection Law doesn’t prevent monitoring at work, however, there are rules set down about the circumstances and the way in which it should be carried out by the employer.

Before deciding whether to introduce monitoring, your employer should:

  • have a clear idea of the reasons for monitoring staff and what will benefit the company
  • think of anything that might affect the staff in a negative way (impact assessment)
  • is there a less intrusive method or alternatives to monitoring
  • is it justified

Except in extreme situations, employers need to let staff know that monitoring is happening and the reason for it and what they are looking at. Once an employer has carried out an impact assessment

Employers who can justify monitoring once they have carried out a proper impact assessment will not need the consent of staff members.

Monitoring Electronic Equipment At Work

It is legal for your boss to monitor your use of the phone, internet, e-mail or fax at work if the monitoring is related to the business, the equipment is provided by the company for work and the employer has made all reasonable efforts to inform you that you are being monitored. However the employee cannot monitor any personal electronic equipment

If your employer sticks to the following rules, they do not need to get your consent before they monitor you, but only if it is for one of the following:

  • to find out and establish facts relevant to the business, to check processes and procedures are being followed, or to check quality and standards by listening in to phone-calls
  • to prevent or detect crime
  • to check for unauthorised use of the internet or email for personal use
  • to make ensure the electronic systems are operating effectively with no viruses
  • to check communications, such as email or phone-calls are relevant to the business. But the employer cannot record calls

Charlie Hodgson has worked with private detective Cardiff as a private detective for many years. With hours of surveillance and other investigations under his belt he has the knowledge and understanding required to gain success in his field. Spy equipment, software and spy gadgets are of particular interest to him as he has used and relied on it more times than he would like to admit to. For more blogs like this please contact http://www.privateinvestigators-cardiff.co.uk/

 

 

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Top Security Tips for Your Office

 

In these modern times, the vast majority of office based businesses need the best quality electronic products to function to the best of their potential. This includes telephones (and smartphones), laptops and computers, printers, projectors, filming equipment and various other expensive goods. If the cost of purchasing these products was high, the cost of replacing them in the event of a burglary would be even higher, and potentially damaging to the profit margins of the business and thus the future of the business. When the recession is hurting small businesses already, it is important that no unnecessary risks are taken, and that includes being lax with your security.

Quality Locks

Depending on where your office is situated – detached or as part of a block – the locks of your office will change. Either way, they will need to be of a good quality. There is no guarantee that an office on the fiftieth floor is any less likely to be a victim of a thief than an office that stands alone. Making sure that the locks on your windows and doors are a high standard is very important, because once an intruder is inside, what is inside will be theirs to take. Another option is to have security bars added to the windows, so that they can be opened during the day but will not be a point of entry for criminals.

Alarm System

If your office is stand-alone, your alarm system is extremely important. The same as a home alarm, it is important that if an intruder was to enter your premises, they should know that they are on borrowed time. In some cases, just seeing that a property has an alarm is enough to deter criminals, so the better quality the alarm, the more likely you are to be left well alone. In the case of office block, making sure you have an alarm and a link up to the main fire alarm is very important, as you will need to be alerted in the event of a fire.

Safe Storage

Taking your computers and laptops home is not always an option, so it is crucial that the office property has excellent quality storage on site for you to use. One great option is to have a safe on site that your staff can use to put their phones or laptops away at the end of business. It is also good for storing sensitive documents including receipts and bank details. Having a security code on your safe is always a good idea, and 1-2-3-4 is not a valid password. Changing the password often will also lessen the chance of a burglar being able to gain access to it.

Daley works with SGG to ensure that all businesses of all shapes and sizes have all the information they need so that they can make informed choices about their security.

 

 

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The Latest of the Persistent “Verizon” Identity Theft Attempts

This might be amusing if it weren’t so scary.  It is sent to multiple addresses, and I don’t have an account with them, but some people might fall for this and click on the links.  If you do, and you don’t have a really good security software setup, kiss your bank information goodbye!  (I removed the links just in case you don’t have Norton or equivalent).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To make it even scarier, that email was followed up with this one:

Note that the URL’s are all bogus.

Do ya think Wells Fargo would need to use: client22601-wellsoffice….?

DO NOT EVER RESPOND TO AN EMAIL FROM YOUR “BANK.”  If you think they actually need information from you, log off, go to your cell phone and call your local branch.  Better still, go in the building in person.  If you get this stuff, forward it to the link below: (notice the URL is fbi.gov)

The address of the FBI criminal tip link:       https://tips.fbi.gov/thank-you-for-your-tip

 

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Protecting Your Personal Details Online

shop-online

When it comes to internet safety protecting your personal details is of paramount importance. Online crime is escalating at a rapid rate thanks to our increased dependence on the internet for shopping, personal finances and entertainment. More and more of us are conducting the majority of our shopping and personal finances online; partly for ease of use and partly because of the huge cost reductions the online world facilitates. However our personal details can often become targeted by less scrupulous individuals so we need to exercise caution when we browse and buy online. With that in mind we’ve put together a quick guide to protecting your personal details online.

Your computer
Your computer is one of the easiest targets for people to steal confidential information – if you leave it unprotected that is. If you don’t run home security software then your computer is incredibly vulnerable to attacks; both to steal your personal details and to damage the computer itself. Use reputable software and make sure that it has the following features: Online support, regular updates, virus scanner, virus removal, quarantine function, remote access blockers and software updater’s. These are essential e-safety features and you shouldn’t be without them. Finally make sure your browser is up to date and that you password protect any files you do not want falling into a third parties hands. This will create an additional layer of defence.

Browsing
Browsing safely is key to keeping your personal details safe. Stay away from any site that feels at all dodgy and you should be kept relatively safe. If you search through one of the established search engines (Google, Bing, etc.) then you should mainly find reputable sites. Be wary of clicking on links and advertisements from other sites though as there I no guarantee that these will send you to a reputable retailer – even if the site you started on is itself reputable. Always avoid downloading from or inputting your personal details on any site that you do not recognise and/or trust.

Shopping
Shopping online is incredibly rewarding and we wouldn’t want to discourage you from it. However you need to make sure that the company you are dealing with are doing everything they can to secure your personal information. Initially you should take the time to read their privacy policy and terms and conditions of use as this will give you a good idea of what security measures they take. Then when it comes to actually making a purchase you should be careful to check that a padlock symbol appears in your address bar and that the URL begins https:// as this means your personal information is being encrypted. Always be wary of sites that have offers that seem too good to be true as these often will be scams that will charge you repeatedly on your credit card. If you can try and use alternative payment methods such as PayPal as these provide additional security and recourse should you suffer at the hands of an unscrupulous vendor.

Personal finances
Many of us now use the internet for a variety of personal finance tasks such as online banking, policy renewals, vat returns etc. These systems are usually fairly secure but you still need to make sure that you are doing your utmost to protect your personal details. Your computer security is the first step but you also want to ensure that you are choosing strong passwords and that every account you use has a separate password. A password should be a string of seemingly random letters and numbers with capitals and lower case letters mixed in to ensure that it is as hard as possible to crack. Change your passwords regularly and make sure that you use different passwords for all your needs. Finally, if you are using your computer for personal finance documents it is a good idea to store them on a separate USB so that they are not constantly attached to your computer.

Jane writes about various internet safety topics for both children and parents. If you are interested in more information on this topic please see the Vodafone internet safety guide which provides a wealth of information and support.

 

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The Wonders of “Outsourced” Technical Support – From a Customers View

Authors note:  My one regret is that they have conveniently omitted a clock next to the entries, as would normally best practices for any company that truly wanted to monitor customer service.  This transaction took 47 minutes.

My actual chat with PeoplePc Tech Support:

Please wait for a site operator to respond. Your feedback is important to us! Please complete our Exit Survey by clicking on the Grey Close Button at the end of your LiveChat.
‘Shirley’ says: Thank you for contacting PeoplePC LiveChat, how may I help you today?
customer@peoplepc.com: you are telling me that my password is incorrect, but it’s the same one I’ve used for 15 years
Shirley: It is quite unfortunate that one of our best customers has to face such difficulty. Let me get this clarified for you.
customer@peoplepc.com: I was trying to send out a newsletter today, did I piss the system off?
Shirley: Please give me the last four digits of your Debit Card or a Credit Card (CC).
customer@peoplepc.com: 2607
Shirley: Thank you for the verification.
Shirley: I see that some fraud was detected on your account due to which our fraud department changed your password to prevent you.
Shirley: This is why you are not able to login.
Shirley: Let me guide you what needs to be done now.
Shirley: 1st, we will need to reset your password.
Shirley: 2nd, please do not use your old password ever.
Shirley: 3rd, when you make a new password now do not share it with any one. Please make a strong password for example: combination of letters and numbers in such a way that no one good guess it. Example: Ab45Cd
Shirley: 4th, please scan your computer for viruses.
Shirley: Thus, before we proceed with the change password option, Nowadays we receive lot of calls where a customer’s computer is affected by hackers or viruses and they end up having to spend a lot of money to get it fixed.
Shirley: Thus, may I know, is your computer protected from viruses, spyware, and other Internet threats?
customer@peoplepc.com: AVG
customer@peoplepc.com: I’m fine, I just need the password
Shirley: Great. How old is your avg though if I may know?
customer@peoplepc.com: and how many emails can I send without arrising the ire of your “fraud department?”
Shirley: due to security reasons, we will not be able to provide the original password of your email address via Live Chat.
Shirley: Instead I can reset the password and give it to you on this chat window.
Shirley: Then, you can then change it through My Account online.
Shirley: Once I do this, you will receive an email that your password has been viewed.
Shirley: Is that fine with you?
customer@peoplepc.com: fine, but and how many emails can I send without arrising the ire of your “fraud department?”
Shirley: This is not due to sending more email messages.
customer@peoplepc.com: then it is a very timely “coinsidence.”
Shirley: May be.
customer@peoplepc.com: and can you answer my question?
Shirley: Yes.
Shirley: Please give me five minutes.
customer@peoplepc.com: take your time
Shirley: Thank you.
customer@peoplepc.com: hard to find a supervisor at this time of night?
Shirley: Thank you for your patience.
Shirley: I apologize for the delay.
Shirley: I am yet researching on your issue.
Shirley: There is no specified limit, but it is best if you send an email to just a few receivers at a time.
customer@peoplepc.com: that is inconvenient with a mail list of 2700
customer@peoplepc.com: please see if you can find a number
Shirley: Okay. I would suggest you to send an email to as minimum recipients as you can.
Shirley: You can divide your address book into groups.
Shirley: Like school.
Shirley: College
Shirley: friends
Shirley: Official
Shirley: Then accordingly send an email.
customer@peoplepc.com: that is not a number. Say, my “minimum” is in one catagory, “newsletter” and my list is 2700. Can I use 2700 for a minimum ?
Shirley: No.
Shirley: Minimum would mean 10 to 50 receipts only.
customer@peoplepc.com: so your “fraud” department wants me to send 2700 emails in groups of 50?
Shirley: Again, there is no specific number or requirement.
Shirley: The smaller the list the better the results.
customer@peoplepc.com: well then whats wrong with 200?
Shirley: You can sure try 200 as well.
customer@peoplepc.com: I dont like the word “try” it has connotations of my haveing to reset my password again and again if i exceed your arbitrary number
Shirley: Okay.
customer@peoplepc.com: surely you must have some sort of written guidelines for your “fraud” department to follow?
Shirley: Let me check.
customer@peoplepc.com: thank you
Shirley: Please be on hold for five minutes.
customer@peoplepc.com: i was
Shirley: Yes, Please be on hold for another five minutes,
Shirley: Thank you for your patience.
Shirley: I would need some more time.
Shirley: I apologize for the delay. Please be on hold for another five minutes.
Shirley: Thank you for your patience.
Shirley: Please click on the link given below.
Shirley:http://www.earthlink.net/about/policies/use/bulkmail/
Shirley: Please fill in the form with your requirement to send bulk email messages.
customer@peoplepc.com: is PeoplePC owned by earhlink now?
customer@peoplepc.com: Anyhow, your form is filled out. Can I please have my password now?
Shirley: Yes. EarthLink is our parent company now.
customer@peoplepc.com: congratulations, I guess
Shirley: Sure.
Shirley: Thank you.
Shirley: step6243 is your new password.
Shirley: Your password changed successfully!
Shirley: This change will take 20 minutes for it to take effect.
Shirley: Though we can try it right now, to test.
customer@peoplepc.com: Thank you. Have a pleasant evening
Shirley: Please use this password to log into My Account and from there you will be able to reset your password.  You can reach My Account from the following link.
Shirley: http://myaccount.peoplepc.com
Shirley: Please use just the first part of your email address as the member name. (All in lower case). Do not type @peoplepc.com For example: if abc@peoplepc.com is your email address. Use only abc as your member name. Then, type in your password. (The password that I gave you.) Then, Click on Sign in.
Shirley: After logging into My Account – In the Profiles area, click the your email address that you would like to change the password for.
Shirley: In the Primary Profile area, click Edit next to the password.
Shirley: In the Old Password field, type the password which has just been given to you.
Shirley: In the New Password field, type your new PeoplePC password. In the Retype New Password field, type your new password.
Shirley: Click the Change Password button.
Shirley: Let me know once done.
Shirley: Also, once done. Since we have gone ahead and reset the password on the account, and you would be then resetting the password again at your end via My Account, I would suggest that you also use the new password for your email program and connection.
Shirley: 
Shirley:  Do you want me to go ahead and provide you with the directions to change the password for the email program and connection software?
customer@peoplepc.com: please
Shirley: Please reset your password first by following the steps givven above.
customer@peoplepc.com: so I get to reset my servers, and my iPhone?
Shirley: Yes.
customer@peoplepc.com: I cant get to your server with this chat window open.
customer@peoplepc.com: Chrome wont open another tab
Shirley: You can click on the Minus sign at the top right of this window to minimize this window.
Shirley: You can always click on the chat window at the bottom of the screen when you need to read the chat.
Shirley: Please open another window.
customer@peoplepc.com: again, Chrome wont open another window. It just toggles this one back and forth
Shirley: Please use Internet Explorer.
customer@peoplepc.com: kk
Shirley: Okay.
customer@peoplepc.com: I think were good. According to your form, it WAS the number of emails I sent (400) that caused your “fraud” department to suspend my account. When you change companies and enforce a new set of restrictions, it would be nice to inform your customers.
Shirley: We always send an email alert for each and every change.
Shirley: Which email program do you use in order to send and receive email messages?
Shirley: Is it Web Mail or Outlook Express or Windows Mail?
customer@peoplepc.com: Outlook
customer@peoplepc.com: and if you sent a notice, it must have gotten trapped in my spam filter. Ironic.
Shirley: May I know the version of your Microsoft Outlook that you are using?
Shirley: Is it Outlook 2000, Outlook 2002, Outlook 2003, Outlook 2007 or is it Outlook Express?
Shirley: If you are not sure, open your Outlook.
Shirley: Click on Help > About. Let me know the version for the same.
customer@peoplepc.com: why?
customer@peoplepc.com: its 2007
Shirley: So, that I can help you changer your password there.
Shirley: Okay.
customer@peoplepc.com: i got it covered. Thanks
Shirley: Great. Make sure you use your new password the next time you connect.
Shirley: Do you use the peoplepc software ( blue smiley face icon ) to get connected to the  Internet ?
customer@peoplepc.com: I’ve already changed it. No, I set up the POP and SMTP servers on my Outlook and connect through that.
Shirley: Okay.
Shirley: Connect better with PeoplePC dial-up software. Our Smart Dialer technology automatically chooses the best local dial-up access number for you each time you go online. You can download the Software fromhttps://myaccount.peoplepc.com .Login to Myaccount then click on my Downloads on the left hand side and then download the Dial up Connection software. I will also mail you the CD of the Software on your Mailing Address, which you will receive in two to five business days. May I have the Mailing Address?
customer@peoplepc.com: God how retro. I have a T1
Shirley: Okay. I understand.
Shirley: 7th is your bill cycle date of every month. You were last charged on 08/08/11 for $12.95.
Shirley: PeoplePC will occasionally need to send important administrative emails to you about your service.  Do you have a specific contact email address you would like us to use when sending these messages?
customer@peoplepc.com: No thanks. Were good. Bye now!
Shirley: You are welcome.
Shirley: Is there anything else I may assist you with today?
customer@peoplepc.com: No thanks. Were good. Bye now!
Shirley: I was indeed glad to get this opportunity to help you.
Shirley: You’re welcome and thank you for using PeoplePC LiveChat. Should you need further assistance, please feel free to contact us again. It was a pleasure assisting a friendly customer like you.
Shirley: Thank you for your understanding and patience. Have a wonderful day. Take care. Bye.
Shirley: Please click on ‘X’ button on top of the chat window to end this chat session.

 

But Shirley, whatever happened to: Your feedback is important to us! Please complete our Exit Survey by clicking on the Grey Close Button at the end of your LiveChat?

By the way, I changed the password back to my old one  (which she told me never to use again) rather than changing all the other instruments I use it on.  It works fine.

 

 

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Assuming Goodwill

by Seth Godin

Productivity comes from interactivity and the exchange of ideas and talents.

People are happiest when they’re encouraged and trusted.

An airport functions far better when we don’t strip search passengers. Tiffany’s may post guards at the door, but the salespeople are happy to let you hold priceless jewels. Art museums let you stand close enough to paintings to see them. Restaurants don’t charge you until after you eat.

Compare this environment of trust with the world that Paypal has to live in. Every day, thousands of mobsters in various parts of the world sit down intent on scamming the company out of millions of dollars. If the site makes one mistake, permits just one security hole to linger, they’re going to be taken for a fortune. As a result, the company isn’t just paranoid–they know that people really are out to get them.

This is the fork in the road that just about all of us face, whether as individuals or organizations. We have to make an assumption about whether people are going to steal our ideas, break their promises, void their contracts and steal from us, or perhaps, that people are basically honest, trustworthy and generous. It’s very hard to have both postures simultaneously. I have no idea how those pistol-packing guys in the movies ever get a good night’s sleep.

In just about every industry (except electronic money transfer, apparently), assuming goodwill is not only more productive, it’s also likely to be an accurate forecast.

Trust pays.

 

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